The Help Desk Associate provides prompt and efficient front line support for customers of the Information Systems (IS) department at the Institute. The incumbent is responsible for answering, logging, and tracking calls placed to the Institute’s phone support line; resolving problems or questions related to IS applications supported by the IS department; and providing maintenance of user accounts on the PC network and other applicable systems.  

The Network Engineer II administers and installs telephony servers and applications, network application servers, network routers and switches, data security, wireless networks and disaster recovery protocol activities. This position autonomously develops and/or assists in developing recommendations for new and/or upgraded hardware/software and/or other Engineer resources needed for efficiency, growth and control. This position, in collaboration with the Network Engineer III, takes the lead on monitoring and resolving issues as they arise within the data and telephony network.

The Project Manager, Quality Improvement manages projects related to quality improvement initiatives throughout the Institute. The incumbent facilitates all phases of the project life cycle through coordination, communication and documentation according to project management office standard operating procedures.