The Help Desk Associate provides prompt and efficient front line support for customers of the Information Systems (IS) department at the Institute. The incumbent is responsible for answering, logging, and tracking calls placed to the Institute’s phone support line; resolving problems or questions related to IS applications supported by the IS department; and providing maintenance of user accounts on the PC network and other applicable systems.     **Normal Service Desk operating hours are 7a to 7p so early morning or early evening hours may be required

The Systems Engineer I administers and maintains all networked Windows and Linux servers, application services, security protocols and backup/recovery procedures. This position autonomously develops and/or assists in developing recommendations for new and/or upgrade hardware/software and/or other Engineer resources needed for efficiency, growth, and control.   **Linux administration experience as well as Python and PowerShell administration experience is highly desired