The Unit Clerk I, Inpatient provides competent and thorough secretarial and receptionist duties in the Inpatient setting and works effectively with other therapeutic disciplines and support staff in accomplishing the Institute’s goals. The incumbent is responsible for coordinating and facilitating the delivery of service to inpatients and their families.

1. Provides customer service to patients, families, and staff while maintaining a welcoming and friendly attitude.
2. Communicates relevant information (such as changes, admissions, discharges, etc.) to all relevant departments and involved clinicians in a clear and timely manner.
3. Receives information from physicians, Care Management, Care Center staff, Patient Financial Service, and clinicians from various disciplines and accurately relays received information to Nursing Department staff and others as appropriate.
4. Utilizes the electronic medical record system to enter required information, review new orders, and to print necessary information.
5. Checks that required pertinent information (particularly Medical record number, JHH number, Problem list, Patient’s height, Patient’s weight, Assigned RN and provider, and Name alerts) have been entered in the electronic medical record system. Alerts the Charge Nurse of any missing or incomplete information.
6. Performs all admission and discharge clerical procedures, including receiving and verifying new patient ID bracelets, ensuring correct name plates are affixed to patients’ rooms, assembling and maintaining current and accurate patient charts, and requesting records from Health Information Management Department
7. Schedules and confirms all patient appointments and completes all appropriate forms. Schedules follow-up appointments ordered within the month after discharge.
8. Arranges transportation for patients to outside appointments.
9. Maintains a neat and orderly nurse’s station.
10. Performs all patient chart filing, culling excess material as needed and maintaining correct and neat organization of charts.
11. Triages incoming calls, receives messages from staff, distributes mail, and transmits accurate and timely information to the appropriate staff.
12. Operates and manages all communication technology used on the unit as needed, including the nurse call system. maintenance of general office equipment.
13. Maintains general office equipment, maintains adequate and appropriate supplies, and stocks department supplies as needed.

N/A

High School Diploma, GED, or equivalent required.

Minimum three years of experience as a receptionist/secretary required, preferably in a medical setting.