The Scheduling Coordinator I (Bilingual–Spanish) will schedule new and follow-up patient appointments and perform a wide variety of administrative and front-end clinical operations activities which include, but are not limited to, greeting and checking in/out patients and families; collecting patient and treatment information; estimating deposit requirements; providing cost estimates; determining patient liability; establishing payment arrangements; and coordinating payment arrangement information for outpatient and day programs with non-par payer sources. The incumbent may assist the program’s crisis management team and is expected to interact with patients, families, clinicians, and administrative staff in a courteous and professional manner. This position requires the incumbent to be bilingual in English and Spanish with a proficiency level that meets the Institute’s minimum standards.

1. Accurately schedule new and follow-up patient appointments. Ensure that appointments are confirmed prior to date of service.
2. Promptly answer phones, appropriately direct calls, take and deliver accurate messages, return calls, answer questions; and provide accurate and timely follow-up as needed.
3. Regularly monitor new and follow-up treatment appointments, cancellations, and no shows.
4. Work with assigned providers, families, and other staff to reschedule appointments based on patient’s needs and according to established department policies and procedures. Monitor provider schedules on a regular basis and accurately modify patient appointments as necessary.
5. Maintain regular contact with patients, clinics, and departments regarding pending insurance clearances, coverage, issues, and/or follow-up activity.
6. Respond to patient families, providers, and other staff in a timely manner based on the established department policies and procedures.
7. Reassign or reschedule patient appointments based on clinician leave requests (planned and unexpected). Collaboratively work with supervisor to resolve concerns.
8. Work with the Patient Access department to retrieve and assess insurance authorizations.
9. Collect, track, and process quality improvement and patient tracking data as needed.
10. Serve as a code green team member and respond to clients in behavioral crises as part of the program’s crisis management procedures.
11. Assist with the training of Patient Service Specialists.

• High School Diploma, GED, or equivalent required.
• Associate’s degree or higher in Human Services, Healthcare Administration, or related field preferred.

• Minimum 1-3 years of related experience (e.g., patient registration, scheduling, and/or coordinating patient services) required.