The Patient Services Specialist I will accurately complete patient registration/check-in and check-out. This position is responsible for diversified administrative duties and front-end clinical operations activities which will include greeting patients and families; collecting patient information; and completing cashiering functions. The incumbent interacts with patients, families, clinicians, and administrative staff in a courteous and professional manner, while placing an emphasis on adhering to high standards of customer service.

1. Greet clients and visitors, and alert clinical staff of client’s arrival.
2. Accurately complete the patient registration, check-in, and check-out process by obtaining required client information (such as new and/or updates to expired consents and financial documentation). Perform regular audits and monitor existing documentation.
3. Promptly answer phones, appropriately direct calls, take and deliver accurate messages, return calls, answer questions; and provide accurate and timely follow-up as needed. Provide incoming callers with directions, hours of operation, and Care Center information regarding scheduled appointments when appropriate.
4. Accurately gather follow-up appointment information.
5. Obtain security personnel and Professional Crisis Management (PCM) team in times of crisis for client safety as needed.
6. Collect co-pays, provide receipts, and provide timely accounting for all collected cash and payments. Identify discrepancies and immediately work with the supervisor to resolve issues.
7. Access the scheduling system as necessary to assist and redirect new and returning patients and families to the appropriate area, department, clinic, or provider.
8. Maintain a general and updated understanding of insurance requirements as they relate to the Care Center.
9. Respond to patient families, providers, and other staff in a timely and professional manner based on the established department policies and procedures. Seek supervisory assistance when working to resolve outstanding issues as necessary.
10. Regularly monitor and update patient information for various EPIC Work Ques.
11. Assist with the training and provide regular support to Care Center and administrative staff.
12. Must be able to provide backup support at CASSI satellite offices as needed.

• High School Diploma, GED, or equivalent required.
• Associate’s degree in human services related field, healthcare administration, or business, or specialized vocational training program, preferred.

• Related front desk, secretarial, clerical, or customer service experience preferred.