The Scheduling Coordinator II (Achievements) will perform a wide variety of administrative and front end clinical operations activities which include, but are not limited to, scheduling screenings and patient appointments, greeting and checking in/out patients and families, collecting patient and treatment information, estimating deposit requirements, providing cost estimates, determining patient liability, establishing payment arrangements, and coordinating payment arrangement information for outpatient and day programs with non-par payer sources. The incumbent will interact with patients, families, clinicians, and administrative staff in a courteous and professional manner.

1. Accurately complete the patient registration/check-in and check-out process by obtaining required client information such as new and/or updates to expired consents and financial documentation. Perform regular audits and monitor existing documentation.
2. Accurately schedule screenings and patient appointments. Ensure appointments are linked to the appropriate referral in the EPIC system, offered during open treatment slots, and confirmed prior to date of service.
3. Promptly answer phones, appropriately direct calls, take and deliver accurate messages, return calls, answer questions, and provide accurate and timely follow-up as needed. Provide incoming callers with directions, hours of operation, and Care Center information regarding scheduled appointments when appropriate.
4. Regularly track attendance for screenings, treatment appointments, cancellations, and no-shows.
5. Track remaining visits left for patients to ensure sufficient units are available to cover appointments when the threshold has been reached.
6. Work with assigned providers, families, and other staff to reschedule screenings and appointments based on patients and provider’s needs and according to established department policies and procedures. Regularly monitor provider schedules and accurately modify patient screenings and appointments as necessary.
7. Maintain regular contact with patients, clinics, and departments regarding pending insurance clearances, coverage, issues, and/or follow-up activity.
8. Respond to patient families, providers, and other staff in a timely manner based on the established department policies and procedures.
9. Regularly monitor and update patient information on the Achievements waitlist and various EPIC system Work Ques.
10. Complete and maintain required documentation and patient files.
11. Provide routine financial information and seek supervisor support to resolve patient issues.
12. Monitor insurance benefit thresholds, facilitate the acquisition of authorizations, and gather private insurance coverage information by working with the Patient Access department.
13. Collect, track, and process quality improvement and patient tracking data as needed.
14. Assist with the training and provide regular support to Care Center team.

• High School Diploma, GED, or equivalent required.
• Associate or higher degree in human services, healthcare administration, or related field preferred.

• Minimum 3 years of related experience (i.e., patient registration, scheduling, and/or coordinating patient services) required.