The LAN Administrator I is responsible for providing end-user support, problem resolution, and service request actions for desktop workstations, laptops, PDA’s, software applications, peripherals, and Windows Operating Systems. The LAN Administrator I is responsible for the integrity and security of various servers, server software and user files, and manages the implementation and integration of new products, enterprise software releases, and upgrades. This position will respond in timely fashion to Helpdesk calls relating to computer business applications and general systems issues.

1. Collaborates with the Helpdesk to respond to and resolve end-user service requests, including but not limited to, LAN connectivity issues; network printer configurations; intranet/internet access problems; granting file access; changing permissions; memory upgrades; performing software installations, upgrades, and configurations; PC and peripheral installations, upgrades, and configurations; troubleshooting and replacement of motherboards, memory, hard drives, sound cards and other components; activation of network drops; and assisting with departmental moves.
2. Installs and integrates local client PC’s to the LAN. Configures and tests file paths to appropriate servers/folders, and tests network printing capabilities.
3. Creates and manages users/user groups in the directory structure, configures TCP/IP protocols, and determines and assigns security permissions.
4. Utilizes imaging software to create workstation images.
5. Installs proprietary and vended software applications. Troubleshoots and resolves error messages, and software conflicts.
6. Manages the integrity and security of workstations, various servers, server software, and user files.
7. Troubleshoots and repairs LAN connectivity problems, activates drops, and coordinates the repair of damaged or malfunctioning cable.
8. Researches, tests, and deploys new products, enterprise software releases, and upgrades used to enhance, protect, and secure the IS infrastructure.
9. Works with user community to analyze needs and provide solutions.
10. Educates and trains user community on new technology and various proprietary software applications supported by IS.
11. Recommends new technologies to improve system efficiencies, enhance end-user functionality, standardize systems, and reduce costs.
12. Assists in developing internal IS policy and procedures and recommends plans for hardware/software upgrades and rollouts.
13. Escalates unresolved problems and updates notes in the FreshService.

QUALIFICATIONS:
MCP, MCDST, and/or MCSA certification preferred.

EDUCATION:
• High School Diploma or equivalent required.
• Associates degree in Computer Science or related field preferred.

EXPERIENCE:
Minimum of four years of experience in a networking environment providing end-user technical support is required. An Associate’s degree may be substituted for up to two years of the required experience.