The Patient Services Specialist II will accurately complete patient registration/check-in and check-out. This position is responsible for diversified administrative duties and front end clinical operations activities which will include greeting patients and families; collecting patient information; completing cashiering functions; processing internal consults; disseminating after-visit summaries; communicating discharge recommendations; and assisting with scheduling patient appointments. The incumbent interacts with patients, families, clinicians, and administrative staff in a courteous and professional manner, while placing an emphasis on adhering to high standards of customer service.

1. Greet clients and visitors, and alert clinical staff of client’s arrival.

2. Accurately complete the patient registration/check-in and check-out process by obtaining required client information to include but not limited to new and/or updates to expired consents and financial documentation. Perform regular audits and monitor existing documentation.

3. Promptly answer phones, appropriately direct calls, take and deliver accurate messages, return calls, answer questions; and provide accurate and timely follow-up as needed. Provide incoming callers with directions, hours of operation, and Care Center information regarding scheduled appointments when appropriate.

4. Accurately gather follow-up appointments information.

5. Obtain security personnel and emergency response teams in times of crisis for client safety as
needed.

6. Collect co-pays, provide receipts, and provide timely accounting for all collected cash and payments.
Identify discrepancies and immediately work with the supervisor to resolve issues.

7. Access the scheduling system as necessary to assist and redirect new and returning patients and families to the appropriate area, department, clinic, or provider.

8. Retrieve and assess information related to insurance authorization from the Patient Access Department.

9. Process internal consults and ensure the dissemination of after-visit summaries and discharge recommendations.

10. Assist with scheduling new and follow up patient appointments.

11. Complete documentation and process related to missed MD appointments due to no-shows, to include
printing “No-show Letters”.

12. Maintain a general and updated understanding of insurance requirements as they relate to the Care
Center.

13. Respond to patient families, providers, and other staff in a timely and professional manner based on the established department policies and procedures. Seek supervisory assistance when working to resolve outstanding issues as necessary.

14. Assist with the training Patient Service Specialists and provide regular support to Care Center team.

EDUCATION:

• High School Diploma or GED required.
• AA degree in human services related field, healthcare administration, business or specialized vocational training preferred.

EXPERIENCE:

• 1 - 3 years of related experience required.
• Front desk, secretarial/clerical, customer service experience preferred.

Kennedy Krieger Institute offers excellent benefits including medical, dental, vision, 401K with match, tuition reimbursement, free parking and child care subsidies!  In addition, we offer rich professional development opportunities. 

EOE/M/F/D/V