Tthe Supervisor, Care Center will oversee and operate all Center for Autism Services, Science and Innovation (CASSI) Care Center systems in an efficient and productive manner, and is responsible for the day-to-day supervision of all Care Center Specialists. The incumbent will interact with patients, families, clinicians, and administrative staff in a courteous and professional manner, with an emphasis placed on adhering to high standards of customer service and accurate execution of all job duties.

1. Oversee all functions of the Care Center, providing coverage of patient scheduling, patient registration, and maintaining individual provider schedules.
2. Develop and maintain a quality improvement program to monitor Care Center staff compliance with procedures, quality of data, and operational effectiveness of systems.
3. Enter and update provider templates as needed, while monitoring all open slots for providers.
4. Perform all phases of the Performance Management cycle, including implementation of new employee training and planning, monitoring and developing existing staff. This will include, but is not limited to, training on all Care Center policies and procedures, excellent customer service, and department clinical products.
5. In collaboration with the Assistant Manager, Care Center and Manager, Care Center Operations, interview, check references for, and hire Care Center staff.
6. Meet regularly with Care Center staff, department clinical staff, and Patient Access on all issues related to Care Center.
7. Provide information on a weekly basis to Assistant Manager, Care Center and Manager, Care Center Operations about unfilled slots, scheduling issues, waiting list, and issues related to pre-authorizations.
8. Communicate with Assistant Manager, Care Center and Manager, Care Center Operations, and clinicians to ensure proper scheduling related to patients’ needs and department system for service delivery. Maintain provider schedules for completeness and keep clinicians and Assistant Manager, Care Center and Manager, Care Center Operations aware of all changes.
9. Monitor EPIC work queues to ensure complete and accurate information is entered and completed by staff.
10. Maintain an updated general understanding of insurance requirements as they relate to the collection of accurate information at the Care Center and the ability to assess system information from Patient Access (such as information related to insurance authorization for patient services).
11. Monitor and analyze emerging registration and scheduling needs of the Care Center, and consult with Assistant Manager, Care Center and Manager, Care Center Operations to allocate existing Care Center staff to meet all needs.
12. Assist with emergency scheduling and resolve all issues involved in scheduling situations.
13. Serve as a liaison between clinic, Center, Patient Access, and patients utilizing knowledge of the basic business requirements of the department.
14. Assist with the completion and tracking of other departmental reports including Delinquency Reports, Show Rate Reports, EPIC work queues, and Waitlist.

• Associate’s degree required. Additional experience above the minimum requirement may be substituted for the education requirement at the discretion of the Manager, Care Center Operations.
• Bachelor’s degree in human services-related field or health care administration preferred.

• Minimum 5 years of work experience in registration, scheduling, coordinating and operating patient services systems in a clinical setting is required.
• Minimum 4 years of experience coordinating and operating patient systems preferred.

Kennedy Krieger Institute offers excellent benefits including medical, dental, vision, 401K with match, tuition reimbursement, free parking and child care subsidies!  In addition, we offer rich professional development opportunities. 

EOE/M/F/D/V