The Release of Information (ROI) Specialist coordinates and processes a high volume of requests for confidential patient information in accordance with the Health Insurance Portability and Accountability Act (HIPAA), federal, state, and regulatory guidelines.

1. Interpret all requests for copies of medical records, ensuring proper authorization and compliance with legal and regulatory requirements relevant to the privacy and security of protected health information.
2. Utilize critical thinking skills to consider all source systems for clinical documentation and follow guidelines to ensure the accurate capture of documentation from current electronic medical records, historical systems, paper-based records in off-site storage, and other stand-alone information systems, if necessary, when responding to requests for copies.
3. Ensure compliance with the Minimum Necessary Rule in the HIPAA Regulations is followed when releasing documentation based on the specifics of the request.
4. Prioritize all requests directly related to patient care and ensure record copies are securely sent based on the need.
5. Deliver exceptional customer service to all customers.
6. Monitor daily work queues ensuring tasks are completed promptly.
7. Log all requests into the ROI Database and record the information released to support the Accounting of Disclosures requirement in the HIPAA regulations.
8. Receive walk-in customers and interact by phone/email daily with patients, their families, attorneys, government officials, physicians, and others. May act as a liaison between management and patients.
9. Safeguard and protect patient privacy by identifying protected health information, ensuring only authorized individuals are granted access to the information, and will abide with all relevant hospital policies, State of Maryland, and HIPAA regulations.
10. Verify and investigate accuracy of returned mail.
11. Monitor in basket messages (staff, patient call, Patient Advice, etc.).

High School Diploma or G.E.D. is required.

One year of experience in the Health Information Management field preferred.

Kennedy Krieger Institute offers excellent benefits including medical, dental, vision, 401K with match, tuition reimbursement, free parking and child care subsidies!  In addition, we offer rich professional development opportunities. 

EOE/M/F/D/V