The Release of Information (ROI) Specialist coordinates and processes a high volume of requests for confidential patient information in accordance with the Health Insurance Portability and Accountability Act (HIPAA), federal, state, and regulatory guidelines.

1. Responsible for interpreting all requests for copies of medical records, ensuring proper authorization, and compliance with legal and regulatory requirements relevant to the privacy and security of protected health information.
2. Utilizes critical thinking skills to consider all source systems for clinical documentation and follow guidelines to ensure the accurate capture of documentation from current electronic medical records, historical systems, paper-based records in off-site storage, and other stand-alone information systems if necessary when responding to requests for copies.
3. Responsible for limiting copies of clinical documentation, based on the specifics of the request, in compliance with the Minimum Necessary Rule in the HIPAA Regulations.
4. Prioritizes all requests directly related to patient care and ensures record copies are securely sent based on the needs of the patient.
5. Facilitates the delivery of high quality customer service to external customers.
6. Responsibilities include the monitoring and direction of daily workflow.
7. Logs all requests into the ROI Database, and records the information that was sent, to support the Accounting of Disclosures requirement in the HIPAA regulations.
8. Receive walk-in customers and interact by phone daily with patients, their families, attorneys, government officials, physicians, and others. May act as a liaison between management and patients.
9. Safeguards and protects patient privacy by identifying protected health information, ensuring only authorized individuals are granted access to the information, and will abide with all relevant hospital policies, State of Maryland, and HIPAA regulations.
10. Verifies and investigates accuracy of returned mail.

High School Diploma or G.E.D. is required.

One year of experience in the Health Information Management field preferred.

Kennedy Krieger Institute offers excellent benefits including medical, dental, vision, 401K with match, tuition reimbursement, free parking and child care subsidies!  In addition, we offer rich professional development opportunities. 

We require full COVID vaccination or documentation of medical and/or religious exemption(s) approval for this job as we are a healthcare institution committed to putting health and safety first for our patients, students, employees, and the communities we serve.

EOE/M/F/D/V