The Scheduling Coordinator I will collect patient and treatment information, estimate deposit requirements, provide cost estimates, determine patient liability, establish payment arrangements, and coordinate payment arrangement information for outpatient and day programs with non-par payer sources.

1. Schedules new and follow-up patient appointments.

2. Answers phones, directs calls as needed, takes messages, returns calls to answer inquires/questions, and provides accurate and timely follow-up.

3. Ensures that new and follow-up appointments are confirmed prior to the date of service.

4. Continually monitor scheduling in Outlook and EPIC. Move patient appointments if necessary to maintain the highest level of efficiency and patient satisfaction.

5. Maintain and update scheduling calendars for all providers.

6. Tracks all new and follow-up patients using the scheduling system and work with providers and other Care Centers to ensure proper scheduling related to patient needs.

7. Maintain regular contact with patients, clinics, and departments regarding pending appointments including follow-up activity. Respond to patients, families, and clinic issues in a timely and professional manner.

8. Provide administrative support to patients and clinical staff. Seek assistance from the supervisor, as appropriate, when seeking solutions to patient issues.

9. Maintain a general and updated understanding of insurance requirements as they relate to the Care Center.

10. Retrieve and assess system information related to insurance authorization for patient services from the Insurance Verification Team.

11. Collect, track, and process quality improvement and patient tracking data as needed.

EDUCATION:

· High School diploma or equivalent required.

· Associate or higher degree in human services, healthcare administration, or related field preferred.

EXPERIENCE:

· 1-3 years’ experience with patient registration, scheduling, and/or coordinating patient services required.

Kennedy Krieger Institute offers excellent benefits including medical, dental, vision, 401K with match, tuition reimbursement, free parking and child care subsidies!  In addition, we offer rich professional development opportunities.  

We require full COVID vaccination or documentation of medical and/or religious exemption(s) approval for this job as we are a healthcare institution committed to putting health and safety first for our patients, students, employees, and the communities we serve.

EOE/M/F/D/V