Kennedy Krieger Institute leads the way in translating scientific advances into new therapies and educational interventions, while providing an inspirational environment for training tomorrow’s leaders in the field. These successes benefit millions of children, adolescents, and adults around the world. Kennedy Krieger Institute offers more than 55 outpatient clinics, home and community programs, education, research, pediatric neurobehavioral and rehabilitation/feeding inpatient units and a day hospital.

The Patient Care Coordinator will act as a liaison to patients and families referred to the Nursing Care Managers to arrange appropriate Kennedy Krieger Institute services related to the patient’s special needs in the International Center for Spinal Cord Injury (ICSCI) department. This position requires a high degree of customer service, strong relationship building skills, and cultural sensitivity to manage the needs of clinical staff, patients, and their families.

This position is 40 hours per week, working Monday through Friday from 8am-4:30pm (hours are flexible), hybrid.

Benefits You Will Receive

• · $10,500/year tuition advancement/reimbursement for employees earning undergrad and graduate degrees (pro-rated for 16-39 hours/week)
• · 50% college tuition grant for dependents of eligible employees budgeted 30-40 hours per week
• · $2000 RN referral bonus
• · Student loan repayment for employees budgeted 30-40 hours per week ($100 per month up to $10,500)
• · Relocation assistance
• · Medical, Dental, Vision (active the month after you attend HR) most places make you wait 3-6 months)
• · Enhanced Mental Health Benefits
• · 401K Automatic 3% employer-funded “base contribution” with additional 1.5%-3% based on years of service
• · Sick and Vacation accrual upon first day of work
• · Dependent Care Flexible Spending Account (Child Care Spending Account)
• $2,000 for each eligible child through the age of 6; $600 for each child age 7-10
• · Free secure and monitored parking

• · Provides intake coordination for referrals specified by the Nursing Care Manager, including sending new patient paperwork. Coordinates and disseminates patient information for review by physicians and Nursing Care Managers.
• · Obtains and documents patient clinical, demographic, and insurance information in designated Kennedy Krieger Institute forms, databases, and EPIC
• · Completes and sends medical record requests as necessary.
• · Communicates with appropriate staff for approval or appropriateness of referral. Follows up with staff and completes all documentation.
• · Serves as a resource and facilitator to patients and families regarding transportation options, completing necessary forms where appropriate.
• · Works with families to complete and submit housing referrals.
• · Maintains an ongoing relationship with the Kennedy Krieger Institute referral liaison and attends outreach meetings as needed.
• · Produces regular reports regarding Durable Medical Equipment and Transportation forms as requested by the Nurse Case Managers and Director, Nursing Care management.
• · Reviews Kennedy Krieger Institute EPIC orders for durable medical equipment and processes accordingly.

· High School Diploma or GED preferred.

· Bachelor’s degree in human services or health care administration field preferred.

· Minimum three (3) years of experience coordinating patient services in a medical setting with children and families, preferably those with special needs, required.

Kennedy Krieger Institute offers excellent benefits including medical, dental, vision, 401K with match, tuition reimbursement, free parking and child care subsidies! In addition, we offer rich professional development opportunities. Now offering a New Student Debt Relief Program!

EOE/M/F/D/V

We require full COVID vaccination or documentation of medical and/or religious exemption(s) approval for this job as we are a healthcare institution committed to putting health and safety first for our patients, students, employees, and the communities we serve.