Kennedy Krieger Institute


Vacancy ID
Pos. Category
Administrative and Office Support
Job Location : Street
3901 Greenspring Avenue
# of Hours
Job Locations
Pos. Type
Regular Full Time
Department : Name


The Clinical Services Coordinator II provides support and coordination to clinical program staff to include but not limited to clinicians, physicians, and nurses. This staff member is responsible for coordinating a variety of multifaceted departmental or programmatic functions.  The incumbent also provides management with support; helps with training; provides guidance to others; makes recommendations on workflow systems and standard operating procedures; solves problems; and recommends process improvement initiatives. 


  1. Provide administrative support to physicians in CARD. This is including but not limited to completing referrals, liaising with JHH to schedule testing, and with appropriate community based labs.
  2. Retrieve phone messages from the refill request phone line and facilitate the refill process using the Electronic Health Record (HER) and DocFirst system to request refills from the appropriate physician on a daily basis.
  3. Coordinate with CARD care center, physicians and nursing staff to develop discharge plans, letters, and correspondence with families in transferring care.
  4. Coordinate schedules for visiting medical students, research staff, and other trainees that will be completing observations at CARD. Provide direct administrative support to the CARD resident programs to include preparations for resident visits, onboarding psychiatry personnel, and the scheduling/tracking of training events.
  5. Screen, channel and prioritize clinically-related calls and correspondence according to CARD Clinic protocols and clinician requirements. Refer patient and family communications as appropriate to other KKI professionals including Nursing, Social Work and therapeutic disciplines.
  6. Make follow up calls to patients and families and document per Clinic, EHR and clinician protocols.
  7. Triage requests for additional information to appropriate nursing, medical, care center staff or others as appropriate.
  8. Update psychoeducation materials on co-occurring disorders for patients on behalf of CARD physicians, assemble information on autism research opportunities within KKI and share such with families who contact CARD or who visit the CARD OP clinic and Achievements.
  9. Assist in maintaining a spreadsheet for requested labs and MRI tracking, communicating relevant information related to this database to providers, and care center staff on a regular basis.
  10. Attend and actively participate, in CARD clinical staff meetings. Serve as back up to attending MD monthly meetings by taking notes and ordering food. Meet regularly with Medical Director CARD clinical director to ensure full coordination of all patient related needs within the CARD program. 
  11. Liaise with research staff members, and transfer data obtained through patients to the data team following appropriate JHH IRB (Internal Review Board) protocols.



  • High School Diploma or GED required.
  • Bachelors’ degree in human services related field or healthcare administration desirable.



  • Two years of previous administrative support (or other relevant, higher level experience) required.
  • Experience working in a medical office/ clinical setting is preferred.
  • Previous experience working with children with autism spectrum disorders is preferred.


We require full COVID vaccination or documentation of medical and/or religious exemption(s) approval for this job as we are a healthcare institution committed to putting health and safety first for our patients, students, employees, and the communities we serve.


Kennedy Krieger Institute offers excellent benefits including medical, dental, vision, 401K with match, tuition reimbursement, free parking and child care subsidies!  In addition, we offer rich professional development opportunities. 


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