Kennedy Krieger Institute


Vacancy ID
Job Location : Street
3901 Greenspring Avenue
# of Hours
Job Locations
Pos. Type
Regular Full Time


The Clinical Services Coordinator I (Internal Referrals) provides support and coordination to clinical program staff to include but not limited to clinicians, physicians, nurses, and members of the triage team. This staff member is responsible for coordinating a variety of routine departmental or programmatic functions.  The incumbent provides management with support to achieve operational goals and objectives. This staff member contributes through following established business processes, systems, and procedures.


  1. Serve as a main contact to provide internal referral information for families and professionals.
  2. Triage referrals (with a focus on internal referrals) to include maintaining weekly and updated referral lists; add patients information into relevant systems/waitlist; and sending out acceptance letters.
  3. Coordinate the intake process for families prior to their appointments to include brief screening assessments, gathering background information/previous evaluations, and providing resources to families while they wait.
  4. Support the medical informatics team by submitting patient data, surveys, and completing follow-up phone calls to families for missing/incomplete information.
  5. Provide administrative services to the clinic, which includes but not limited to the preparation of presentations, directing phone calls/faxes to the appropriate staff, copying, and collating/organizing materials.
  6. Provide input and assist with on-going assessments/adjustments of the clinic’s systems and processes with providers/therapists, the director, and supervisor to identify clinical organization and process improvement opportunities.
  7. Screen, channel and prioritize clinically-related calls and correspondence according to clinic protocols. Refer patient and family communications as appropriate to other KKI professionals including Nursing, Social Work, and therapeutic disciplines.
  8. Communicate and coordinate services between Care Centers/department, clinicians/staff, and external organizations regarding waitlist for services.
  9. Collect and assist families with completing forms/correspondence, collect raw data from clinic providers, and send information to Medical Records team, patients, pharmacies, schools and physicians’ offices.
  10. Maintain a portion of the submissions of background and history forms, Individualized Education Programs, and other patient documents for providers.
  11. Provide cross coverage to triage team members, including external referral coordinator.
  12. Assist as needed with clinic activities, events and workshops (i.e. ROAR, Open House, Annual Autism Conference, and Shared Treatment and Autism Resources (STAR).




  • High School Diploma or equivalent required.
  • Associates degree in human services related field or healthcare administration highly desirable.


  • A minimum of two years related experience is required.
  • Administrative support experience in a medical office or clinic setting is preferred.
  • Some experience assisting developmentally disabled patients is preferred.



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