Kennedy Krieger Institute

PATIENT SERVICES SPECIALIST

Vacancy ID
5463
Pos. Category
Administrative and Office Support
Job Location : Street
801 N. Broadway
# of Hours
40.00
Job Locations
US-MD-Baltimore
Pos. Type
Regular Full Time

Overview

the Patient Services Specialist I performs routine front-end clinical operations activities, which include, but are not limited to: registration, cashiering, gathering and providing appropriate information, collecting co-pays, and answering the phones. The Patient Services Specialist I interacts with patients, families, clinicians, administrative staff, and third-party payers in a courteous and professional manner.

Responsibilities

  1. Responsible for complete and accurate patient registration/check-in.
  2. Collect co-pays, provide receipts, and provide timely accounting for all collected cash and payments. Identify discrepancies and immediately work with the supervisor to resolve issues.
  3. Manage charge entry responsibilities to ensure the information is accurate and timely.
  4. Obtain necessary and required information for both clinical and financial documentation.
  5. Respond to patients, families, and clinic issues in a timely and professional manner, provide routine financial counseling, and seek assistance from the supervisor when obtaining answers to resolve patient issues.
  6. Maintain an updated general understanding of insurance requirements as they relate to the collection of accurate information at the Care Center.
  7. Retrieve and assess system information related to insurance authorization for patient services from the Care Management Operations department.

Qualifications

EDUCATION:

High School Diploma or equivalent required.

 

EXPERIENCE:

0 - 2 years of experience in patient registration required.

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