Kennedy Krieger Institute

APPLICATION SUPPORT ANALYST IV

Vacancy ID
5404
Pos. Category
Information Technology
Job Location : Street
716 N. Broadway
# of Hours
40.00
Job Locations
US-MD-Baltimore
Pos. Type
Regular Full Time

Overview

the Application Support Analyst IV is the primary support contact for an assigned application. The Application Support Analyst IV builds and tests the specific application system, analyzes other technical issues, and resolves issues associated with Epic software.

Responsibilities

  1. Guides workflow design, builds and tests the system, analyzes other technical issues, and resolves issues associated with Epic software
  2. Ensures the system meets the organization’s business needs in regards to the project deliverables and timeline by working with Epic representatives, your organization’s business community, and end users.
  3. Develops application specifications by attending site visits, validation sessions, and other integrated sessions to obtain an understanding of operational needs.
  4. Primary support contact for the application’s end-users. Serves as a liaison between end users and Epic implementation staff. Identifies and implements requested changes to the system.
  5. Communicates regularly with Epic representatives, including participating in weekly project team meetings.
  6. Reviews the status of projects, issues, deliverables, end-user concerns, budget, and upcoming milestones on an ongoing basis with leadership and team members.
  7. Trains end users by facilitating training classes as designed.

Qualifications

QUALIFICATIONS:

    • Epic certification in all applications in their area and other related areas within 3 months of training.

 

 

EDUCATION:

  • AA required
  • Bachelor’s degree preferred

 

EXPERIENCE:

  • 2 or more years of applicable experience required.

 

 

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