Kennedy Krieger Institute

  • CLINICAL SERVICES COORDINATOR - CENTER FOR AUTISM AND RELATED DISORDERS

    Vacancy ID
    4502
    Pos. Category
    Administrative and Office Support
    Job Location : Street
    3901 Greenspring Avenue
    # of Hours
    40.00
    Job Locations
    US-MD-Baltimore
    Pos. Type
    Regular Full Time
  • Overview

    the Clinical Services Coordinator I (External Referrals) will provide clinical and administrative support functions for the CARD clinic’s triage team. This person will liaise with the Care Centers, patients, families, providers, and outside organizations

    Responsibilities

    PRINCIPAL RESPONSIBILITIES AND DUTIES:

    1. Serve as a main contact to provide external referral information for families and professionals.
    2. Triage referrals (with a focus on external referrals) to include maintaining weekly and updated referral lists; add patients information into relevant systems/ waitlist; and sending out acceptance letters.
    3. Coordinate the intake process for families prior to their appointments to include brief screening assessments, gathering background information/ previous evaluations, and providing resources to families while they wait.
    4. Support the medical informatics team by submitting patient data, surveys, completing follow-up phone calls, and send “no-response letters” to families for missing/ incomplete information.
    5. Provide administrative services to the clinic, which includes but not limited to the preparation of presentations, directing phone calls/ faxes to the appropriate staff, copying, collating/ organizing materials, filing, equipment and resource maintenance, mail distribution, stocking staff lounge materials, order supplies, and submitting facilities work requests.
    6. Provide input and assist with on-going assessments/ adjustments of the clinic’s systems and processes with providers/ therapists, the director, and supervisor to identify clinical organization and process improvement opportunities.
    7. Screen, channel and prioritize clinically-related calls and correspondence according to clinic protocols. Refer patient and family communications as appropriate to other KKI professionals including Nursing, Social Work, and therapeutic disciplines.
    8. Assist members of the triage team or other KKI clinicians as needed.
    9. Communicate and coordinate services between Care Centers/ department, clinicians/ staff, and external organizations regarding waitlist for services.
    10. Collect and assist families with completing forms/ correspondence, collect raw data from clinic providers, and send information to Medical Records team, patients, pharmacies, schools and physicians’ offices.
    11. Maintain a portion of the submissions of background and history forms, Individualized Education Programs, and other patient documents for providers. Scan and manage the green charts for obsolete records.
    12. Assist in all CARD/ clinic activities, events and workshops (i.e. ROAR, Open House, Annual Autism Conference, and Shared Treatment and Autism Resources (STAR)).

     

    Qualifications

    EDUCATION:

    • High School Diploma or equivalent required.
    • Associates degree in human services related field or healthcare administration highly desirable.

     

    EXPERIENCE:

    • A minimum of two years related experience is required.
    • Administrative support experience in a medical office or clinic setting is preferred.
    • Some experience assisting developmentally disabled patients is preferred.

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