Kennedy Krieger Institute

  • CARE CENTER SPECIALIST - PATUXENT

    Job Locations US-MD-Columbia
    Department
    Behavioral Psychology
    ID
    3513
    Pos. Category
    Administrative and Office Support
    Job Location : Street
    9810 Patuxent Woods Drive, Suite C
    # of Hours
    40
  • Overview

    JOB ID:  3513

     

     the Care Center Specialist I will perform front end clinical operations activities which include, but are not limited to: scheduling, registration, cashiering, charge entry, and routine financial counseling activities. The incumbent will interact with patients, families, clinicians, and administrative staff in a courteous and professional manner, while placing an emphasis on adhering to high standards of customer service and maintaining client confidentiality.

     

    *position required travel between Odenton and Baltimore 

    Responsibilities

    1. Schedule/cancel/confirm follow-up appointments for Behavioral Psychology Outpatient clinics.
    2. Ensure that complete and accurate information is entered into the scheduling and charge entry systems as required; may also be required to process patient registrations or patient referrals including tracking and reporting through the SAM database.
    3. Process Care Center charge corrections/assist other Care Center staff in the processing of treatment plans, referrals and diagnosis of code problems.
    4. Prepare back to school/work verifications. Issue and track token distribution. Validate parking.
    5. Process medical records as needed, which may include requesting Institute medical records, and maintaining department’s patient files.
    6. Assist with phones and front desk coverage for the Care Center.
    7. Process department batching and billing items per patient accounting procedures.
    8. Operate all systems of the Care Center in an efficient and productive manner.

    Qualifications

    EDUCATION:

    • High School Diploma or GED required.
    • AA degree in human services related field or healthcare administration highly desirable.

     

    EXPERIENCE:

    At least one year experience coordinating, operating patient systems and providing excellent customer service is required.

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