Kennedy Krieger Institute


Job Locations US-MD-Baltimore
Family and Community Interventions
Pos. Category
Administrative and Office Support - Other
Job Location : Street
1750 East Fairmount Ave.
# of Hours


JOB ID:  3347


The Care Center Associate is an entry-level position that is responsible for diversified administrative duties and front end clinical operations activities which may include; registration (check-in/out), scheduling, cashiering, and charge entry. The incumbent interacts with patients, families, clinicians, and administrative staff in a courteous and professional manner, while placing an emphasis on adhering to high standards of customer service in both the English and Spanish languages.


Hours: Monday and Thursday: 3pm-7pm, Tuesday and Wednesday: 3pm-7:30pm  


  1. Appropriately and promptly answer phone lines, directing calls to the appropriate department or provider, as well as take and deliver accurate messages when needed.
  2. Greet all clients and visitors in a pleasant and professional manner, alert clinical staff of client’s arrival and assign a Visitor Badge when appropriate.
  3. Support Care Center operational efficiency through timely and accurate data entry into the Transportation Database.  Enter client attendance, new client demographics, client changes, driver information, and on-time information used for driver payment and AS400 reconciliation. 
  4. Promptly address messages left on the Family Center after-hours answering service system and distribute accordingly.
  5. Provide incoming callers with directions to the Institute, hours of operation, and Care Center information regarding scheduled appointments, when appropriate.
  6. Retain Security and Senior Staff when needed for client safety.
  7. Support Care Center by making confirmation reminder calls for upcoming appointments as needed.
  8. Support Care Center by processing insurance co-pays submitted by clients.
  9. Support Care Center with various clerical functions such as assembling registration packets as directed by the supervisor.
  10. Access the IAMS scheduling system when necessary so that they can redirect clients to the appropriate KKI department, clinic, or provider etc.



  • High School Diploma or equivalent required. 
  • AA degree in Business or specialized vocational training preferred.   


  • Must have one year of experience working in a fast-paced customer service environment.
  • Front desk, secretarial and clerical experience highly preferred.


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